Defence
This page contains contact details for the Housing Allocations Service Centre (HASC) - and who to contact for repairs and maintenance.
Housing Allocations Service Centre (HASC)
Telephone
To apply for Service Family Accommodation please use the e-1132. However, if you have any enquiry you can email the HASC Team (the addresses are below) or telephone the HASC on 0800 169 6322 . This is a freephone number for calls made within the UK – however, mobile users may incur charges and are advised to use the standard rate 01904 number below. If you have access to the military telephone network, you can also contact the HASC on 94510 8000 .
You can also contact the HASC on 01904 418 000 (normal telephone charges apply). This is the number you must use if you are based overseas, have no access to the military telephone network or wish to call from a mobile if you have an inclusive call package.
HASC telephone opening hours
To give staff additional time to manage the allocation of Service Family Accommodation, the HASC has revised its telephone opening hours to 8.30 am - 1 pm daily. These revised opening hours will apply until advised otherwise.
Advance notice of HASC telephone closures
The Housing Allocations Service Centre (HASC) will be closed on Friday 25 May for staff training.
The HASC will also be closed on Friday 1 June, Monday 4 June and Tuesday 5 June. These closures are for the Spring Bank Holiday and the Queen's Diamond Jubilee. Telephone lines will reopen at 8.30 am on Wednesday 6 June.
Please note that the Housing Allocations Service Centre is currently experiencing a high volume of telephone calls and that it may take longer to get through to one of our customer service staff. Thank you for your patience during this busy period.
When you call, the telephone system will direct you to the correct team but if you are unsure which HASC team to contact or on geographical boundaries, please refer to the HASC map by following the link in the box on the right hand side of the page.
The current telephone options and email addresses are:
A full list of all SFA locations and areas is provided in the HASC map - please see the link to the right of this page.
Postal addresses
HASC Aldershot
Building 3, ABRO, Ordnance Road, Aldershot, GU11 2AA
Fax: 01252 318591/348636
HASC Thetford
Building 29, Barnham Camp, Thetford Road, Barnham, Thetford, Norfolk, IP24 2DJ
Fax: 01842 890975
Repairs helpdesks
You are required to report any defects in your SFA to the appropriate contractor helpdesk:
- England and Wales – Modern Housing Solutions (MHS) on 0800 707 6000 (Open 24 hours)
- Scotland – Turners Estate Solutions on 0800 328 6337 (Open 24 hours)
- Northern Ireland – Telephone 0800 030 4651 (office hours only). You should contact your local guardroom for out of hours emergencies.
Private Finance Initiative housing
The telephone numbers for reporting faults to PFI housing are:
- Cosford/Shawbury PFI - 0345 111 0000 (office hours) or 0845 0500 900 (out of hours). Covers Market Drayton, Donnington Wood, Telford.
- Wattisham PFI - 01728 727506. Covers Pinewood, Thorington Park, Ipswich, Redhill, Hadleigh, Aldham Mill Hill, Hadleigh.
- Yeovilton PFI - 0800 783 7837. Covers Broadsword Park, Ilchester,
Bristol, Bath.
- Portsmouth PFI - 01275 818443. Covers Emerson's Green (Bristol),
Long Ashton (Bristol), Stoke Park (Bristol), Paxcroft Mead, Trowbridge, Seafield Park, Portsmouth.
- Portsmouth 2 PFI - 01275 818443. Covers HMS Daedalus, Lee on Solent.
- Lossiemouth PFI - 0800 032 1044. Covers Lossiemouth, Elgin.
- Central Scotland PFI - 0800 055 9922. Covers Donaldswood, Paisley, Dreghorn Camp (Edinburgh), Longston (Edinburgh), Livingston (Edinburgh).
- Army Foundation College, Harrogate PFI - 01423 813376
- JSCSC Shrivenham PFI - 01793 788 4444 (office hours) or 01793 788000 (out of hours).
For reporting faults to leased properties (not covered by the Annington Homes Ltd (AHL) sale agreement in 1996), please contact:
- Bardney (Nr Coningsby,Lincs) - 0800 027 2057.
- Brecon, Brynmawr, Catterick, Nuneaton, York - 01225 827 122 (office hours) or 0207 540 9806 (out of hours). Covers Honddu Court, Lakeside Estate, The Chase, Middlemarch, King Edwards Place and Acomb.
SSFA repairs
For reporting faults to Substitute SFA properties, please telephone (or email) HCR at the earliest opportunity:
- During office hours (Mon-Thurs 09:00-17:30, Fri 09:00-17:00) – for both routine and emergency problems contact HCR's Maintenance Advisors. Telephone: 01256 313764 or HCR's general switchboard on 01256 812700. Email: maintenance@hcr.co.uk
- Out of office hours (Mon-Thurs 17:30-09:00, Fri from 17:00 to Mon 09:00) – Telephone ABLE on 0333 6664357.
Your landlord/landlord's agent may have provided details of an emergency policy (e.g. for gas) or preferred contractors, in which case you may use these to rectify the problem. However, please also contact HCR (as above) so that HCR can keep a record of the incident for future reference.
Please note: Out of hours, ABLE will determine if the problem is an emergency; if it is not an emergency, you will be asked to contact HCR during office hours. If you do not use the procedure above, or you call out ABLE (or another contractor) for a non-emergency out of hours visit, you may be liable for resulting costs.
Removal services
Agility Logistics Limited (Agility) is the MOD approved service provider for removals and is part of the Global Removal Management Services (GRMS). To visit the Agility website - please follow the link in the 'Further information' box on the right hand side of the page.
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