Defence
Moving home can be a very busy and stressful time. DIO Operations Accommodation aims to make your move as easy and stress free for you and your family as possible.
How do I book a Move Out?
You need to inform the Housing Allocations Service Centre (HASC) when you have been re-assigned within 14 days of receiving your Assignment Order. You are also required to book a Pre Move-Out Advisory Visit (PMOAV) with the HASC up to two months prior to your expected Move Out date.
See Points of contact page and the HASC map – please follow the links in the box on the right hand side of the page.
The HASC telephone lines are currently open from 8.30 am - 1 pm daily (Monday to Friday). These revised opening hours will apply until advised otherwise.
Service Family Accommodation (SFA) at Putney in London.
[Picture: Allan House Crown Copyright/MOD 2009]
What's a Pre Move Out Advisory Visit?
The Single Services have agreed that the Pre Move Out Advisory Visit (PMOAV) is mandatory and should be arranged by all occupants in advance of their Move Out.
The aim of the PMOAV is to advise you on the agreed Move Out standard, whilst also giving the Housing Officer (HO) the opportunity to assess any repair/maintenance work that may be necessary prior to the SFA being allocated to another family.
At your PMOAV, you will be given a leaflet explaining the standard required for Move Out. Please follow the link in the box on the right hand side of the page.
The leaflet will also provide details of a voluntary Pre Payment Cleaning Scheme that may be available in your area – which can help reduce the stress of moving out.
The HO will be happy to answer any questions you may have on the Move Out process.
What happens on my Move Out?
Your Move Out will be attended by the HO who will inspect your SFA to see if it meets the agreed Move Out standard.
If the standard is not satisfactory and there are deficiencies or damages that are not considered to be fair wear and tear, a charge will be raised by the Housing Officer and you will be invoiced accordingly.
Once the HO has completed the inspection and has completed the move, an appropriate Joint Personnel Administration (JPA) action will then be taken by the HASC to cease accommodation charges on that property from the date of your Move Out.
Pre Payment Cleaning Scheme (England and Wales)
A Pre Payment Cleaning Scheme (PPCS) is available to all SFA occupants in England and Wales – this is the only cleaning scheme approved by the MOD and Modern Housing Solutions.
If you wish to use this voluntary scheme please contact the cleaning contractor covering your area. A representative will arrange to visit and provide you with a free, no obligation quote. This quote will be specific to your house and will reflect the amount of work required to get that particular property up to Move Out standard.
Two companies provide this service and have central helpdesks manned by security cleared staff, numbers have been published below:
- For the North, the West of England and Wales – contact In Situ on 08081 781 956
- For all other areas of England – contact Ideal on 0800 038 7833 or 0777 222 8910
Occupants who do use the PPCS continue to be liable for any damages to the property, such as stains on carpets that cannot be removed, and they are still required to prepare the garden and garage to the Move Out standard.
Removal services
Agility Logistics Limited (Agility) is the MOD approved service provider for removals and is part of the Global Removal Management Services (GRMS). To visit the Agility website - please follow the link in the 'Further information' box on the right hand side of the page.
More information
Full details on moving out of your SFA are available in - A guide to living in Service Family Accommodation Booklet D: Moving out of Service Family Accommodation - please follow the link in the box on the right hand side of the page.
Page rated 2 times
