What do I need to know?
The Housing Allocations Service Centre (HASC) will write to you to confirm the details of Service Family Accommodation (SFA) plus the date and the time of your agreed Move In.
On that date, a Housing Officer will meet you at the property and show you around – which will give you the opportunity to:
- Familiarise yourself with your new home, its fixtures, fittings and appliances.
- Read electricity/gas meters and measure levels in oil tanks.
- Take possession of the keys.
- Identify who is responsible for any repair or maintenance queries.
- Confirm that there is a valid Gas Safety Certificate in the SFA.
- Complete and sign the Move In documentation.
A new Move In customer questionnaire is also included in the pack so that DIO Operations Accommodation can gather information about the quality of the service provided and determine where can make further improvements.
The folders are also a handy place to store information about your Service Family Accommodation, such as the Gas Safety Certificate.
Licence to Occupy Insurance
When you live in SFA you should ensure that you have adequate insurance. In addition to arranging contents insurance to protect your personal possessions, you are strongly recommended (in accordance with JSP 464) to take out Licence to Occupy insurance. This specialist insurance covers your potential liability incurred as a result of damage to your SFA caused by you or your family – and would provide you with cover up to the required £20,000. This would include things like damage caused by kitchen fires, or flood damage as a result of failing to adequately protect and heat your home in Winter.
The Services Insurance and Investment Advisory Panel (SIIAP) website provides details of insurers who can supply this insurance and includes links to a range of relevant insurance company websites. If you are unable to find relevant information on the websites available, we suggest that you call the insurer using the telephone numbers which are also provided. If you already have Kit insurance with one of these specialist insurers, it may be worth checking if you are already covered - as some insurance policies include Licence to Occupy insurance.
For more information, please follow the link in the box on the right hand side of the page.
More information
More useful details on moving into your SFA are available in the Move In leaflet for SFA - and A guide to living in Service Family Accommodation Booklet B: Moving into Service Family Accommodation - please follow the links in the Further information box on the right hand side of the page.