Current Status:
Advance notice of HASC telephone closures
The Housing Allocations Service Centre (HASC) will be closed on Friday 25 May for staff training.
The HASC will also be closed on Friday 1 June, Monday 4 June and Tuesday 5 June. These closures are for the Spring Bank Holiday and the Queen's Diamond Jubilee. Telephone lines will reopen at 8.30 am on Wednesday 6 June.
HASC telephone opening hours
To give staff additional time to manage the allocation of Service Family Accommodation, the HASC has revised its telephone opening hours to 8.30 am - 1 pm daily. These revised opening hours will apply until advised otherwise.
Please note that the Housing Allocations Service Centre is currently experiencing a high volume of telephone calls and that it may take longer to get through to one of our customer service staff.
However, you may not need to call the HASC:
For information about SFA – this website has a range of useful information and guidance about SFA, arranged around the things you need to know. Please see the links to the right of this page.
To apply for SFA – please use the electronic 1132 form (see the link to the right of this page) which is means your application will go straight into our systems.
To track your application – if you use the e-1132 you can track your application online. Otherwise please do not call the HASC before 15 working days have expired since you submitted your application.
Email the HASC – as well as the Freephone number you can contact the HASC by email:
A full list of all SFA locations and areas is provided in the HASC map - please see the link to the right of this page.
Thank you for your patience during this busy period.
Updated: 24 May 2012