Should you at any time be dissatisfied with the service you have received, we would hope that most problems could be resolved by simply getting in touch with your regular contact and discussing your concerns with them, alternatively ask to speak to their manager. If, however, the problem has not been resolved or handled to your satisfaction, you may wish to make a formal complaint.
To make a complaint, please write to the MOD’s Director of Intellectual Property Rights at the following address:
Director
DIPR
Poplar 2 #2218
Defence Commercial Directorate
MOD Abbey Wood
Bristol
BS34 8JH
If you remain dissatisfied with the response from the Director, you are entitled to seek redress through the MOD’s formal complaints procedure, by writing to the Ministerial Correspondence Unit, or if your complaint relates to the licensing of Crown copyright material, by the Standards Division of the Office of Public Sector Information.
Ministerial Correspondence Unit,
Ministry of Defence,
Floor 5 Zone A,
Main Building,
Whitehall,
London SW1A 2WH
Standards Division
Office of Public Sector Information
1.35, Admiralty Arch
The Mall
London
SW1A 2WH
(Or see the complaints page of the OPSI website).