Questions and Answers about our services and government vetting transformation programme - Customer service standards
- Continuously improving customer service is one of the DVA's top priorities
- Vetting charter
- This page summarises the rights of vetting subjects and referees
- Key targets
- The DVA has been set 6 Key Targets for financial year 09/10 covering the Quality, Timeliness, and Efficiency aspects of the vetting business
- Complaints procedure
- Putting things right. How to complain to the DVA
- DVA Customer Familiarisation Visit
- Please follow the link above to access the DVA Customer Familiarisation Visit programme
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