These are the end customers of SPVA’s pay and pension services. This aspect of service delivery can significantly impact the morale and effectiveness of individual Service personnel, their dependants and their units.
The scale of delivery is shown in the table below:
| Regulars and Reserves Pay |
300,000 |
| Pensions |
380,000 |
| War Pensions |
230,000 |
Customers include not only individual Service people and veterans but also the Services'Personnel Management Authorities, MoD planning staff and policy makers, a variety of other Defence Agencies and other Government Departments such as HM revenue and Customs, Depertament of Work and Pensions and the Department of Health
MoD Planners and Policy Makers
The MOD and Single Service policy making and planning branches of the other Defence Agencies require information and advice from SPVA to support the development and implementation of new policies to inform the MOD’s resource allocation process and to support Ministers in their discharge of parliamentary business.
The value of the funds disbursed on behalf of the Department by SPVA, through its pay and pensions service delivery means the Agency also plays a key role in informing MOD’s financial reporting processes.