Defence
JPAC Enquiry Centre
Joint Personnel Administration Centre acts as first point of contact for any query from serving personnel
JPAC Enquiry Centre
Telephone calls to the JPAC Enquiry Centre will be answered by a an automated message and will ask the caller to select one of five options:
- Pensions
- Medals
- IT enquiries and password resets
- Pay, personnel and records of service
- Ghurka Offer to Transfer pension enquiries
Having selected an option the caller will be routed to an appropriate agent who will ask what the query/problem is; carry out an identification and verification process and take appropriate further action.
Contact details
JPAC Enquiry Centre,
Mail Point 465,
Kentigern House,
65 Brown Street,
GLASGOW,
G2 8EX
Telephone : 0141 224 3600
Freephone : 0800 085 3600
Overseas : +44 141 224 3600
Military : 94560 3600
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